Good communication is the key to great relationships and great relationships create loyal, happy clients. Life can be extremely hectic these days so effective communication with your clients and staff is more important than ever.
Automated appointment confirmations and reminders have been available in our system for quite some time but we've just raised the bar. Our new Automated Messages featuregives you a higher level of control over your client facing and internal communication—in a truly innovative and easy-to-use format.
You're in control
Our Automated Messages features puts you in the driver's seat allowing you to configure which messages are sent, when they are sent, and to whom.
You can now manage your messages in a timeline view based on specific events like appointment booking, appointment cancellation, and more.
Additionally, send messages to clients and staff during the check-in process and completely automate client arrival when you use Automated Messages together with our Waiting Room feature.
Add your own custom text
We made it possible to update your messaging yourself—as often as you want. Add your own custom text to email and SMS messages, see message previews in real time, and send examples straight to your phone or inbox.
Give your messages a personal touch with:
Pre-appointment instructions
Cancellation and safety policies
Directions and parking info
A post-appointment thank you
and more
Providing our customers with smart automations to make the day-to-day of running a business easier is at the core of what we do. Automated Messages lets you spend less time on the phone, streamline your internal and external communication, and offer your clients an amazing experience from booking to checkout.
Ready to get started?
If you already have Mangomint and are interested in this feature, please visit our Learning Center for more information.
Josephine Hulburd Schultz is a Marketing Manager at Mangomint. With a degree in Business Management and Entrepreneurship, she focuses on transparent and impactful marketing that empowers salon and spa owners to grow their businesses and succeed. Fun fact: Josephine is obsessed with testing out new curly hair products and trying out unique nail art.
